TERMS & CONDITIONS
Last updated: JUNE 2025
Welcome to Casasoulù. By accessing and using our website https://www.casasoulu.com (the “Site”), you agree to be bound by the following Terms and Conditions. Please read them carefully before taking any action on the Site.
1. GENERAL INFORMATION
Casasoulù is an online store dedicated to the sale of women’s clothing. Our company is legally registered in Palma de Mallorca, Spain.
2. ACCEPTANCE OF TERMS
By using the Site, you fully and unconditionally accept these Terms and Conditions. If you do not agree with any of the terms set out herein, please do not use this Site.
3. MINIMUM AGE
This Site is intended exclusively for individuals over the age of 18. By using it, you confirm that you are of legal age and have the legal capacity to enter into contracts.
If a user is under the age of 18, express authorization from a parent or legal guardian will be required to make purchases through the Site. Such authorization must be sent by email and include a signed letter from the legal representative together with a copy of their identification document (ID card or passport). Without this documentation, no purchase can be processed.
4. USER REGISTRATION
To make purchases or subscribe to our newsletter, users must register by providing accurate, complete, and up-to-date personal information.
Casasoulù reserves the right to reject or cancel any account if misuse or false information is detected.
5. PERSONAL DATA PROTECTION
Any personal information you provide will be processed in accordance with our Privacy Policy, available on the Site.
We are committed to ensuring the confidentiality and security of your data in compliance with the European Union General Data Protection Regulation (GDPR).
6. ONLINE PURCHASES
Casasoulù offers products for direct sale through the Site.
Prices are displayed in euros (€) and include applicable VAT.
Users are responsible for checking product availability, sizes, colors, and characteristics before confirming a purchase.
7. SHIPPING
Purchased products will be delivered to the shipping address provided during checkout.
Casasoulù is not responsible for delays caused by incorrect shipping information or circumstances beyond our control (including weather conditions, customs procedures, or similar events).
8. RETURNS AND REFUNDS POLICY
You can find our complete policy in the “Returns and Refunds Policy” section. As a summary:
• You have 20 days from delivery to request an exchange or return.
• Products must be returned in their original condition and with intact packaging.
• Return shipping costs are the responsibility of the customer.
• Refunds will be issued using the original payment method (unless otherwise agreed).
• Returns of used, damaged, or products without the corresponding hygiene tags will not be accepted.
For defective products or shipping errors, please contact us within the first 24 hours at: 📩 info@casasoulu.com
9. INTELLECTUAL PROPERTY
All content available on the Site (including text, images, logos, graphics, and designs) is owned by Casasoulù or used under authorization.
Any full or partial reproduction is strictly prohibited without prior written consent.
10. MODIFICATIONS
Casasoulù reserves the right to modify these Terms and Conditions at any time.
Changes will become effective upon publication on the Site. We recommend reviewing them periodically.
11. GOVERNING LAW AND JURISDICTION
These Terms and Conditions are governed by Spanish law.
Any dispute arising from these Terms shall be submitted to the Courts of Palma de Mallorca, Spain.
12. CONTACT
For any questions regarding these Terms and Conditions, please contact us at: